Anna Marie Kiernan
she/her
Rapid Relief Through Smart Communication
The 'Rapid Relief Through Smart Communication' project applied a structured service design methodology to reconfigure and streamline the referral and triage process at the HSE Midwest Pain Excellence Centre. The challenge centered on delays caused by incomplete diagnostics in referrals, impeding timely access to chronic pain services.
A human-centered design approach began with discovery through desk research, policy review, and stakeholder interviews. This mapped the current state and identified pain points. Using insights gathered, a co-design workshop was facilitated with key stakeholders to ideate solutions. A future-state journey map was developed. The iterative process included feedback loops and low-fidelity prototyping, aligning with service design principles.
This project developed a co-designed, tiered solution which will enhance referral quality and stakeholder experience while using pre-existing resources. Implementation will enhance the efficiency and effectiveness of the referral-to-treatment pathway, ultimately improving patient outcomes and healthcare service sustainability.
Direct dictation to GP based on data request sticker from triage
Research
Co-design workshop